Privacy Policy

1. Introduction

Welcome to Viewsmo AI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using our Viewsmo AI platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address (for account registration)
• Phone number (for WhatsApp communication)
• Company information (optional)
• Contact information (for managing your WhatsApp contacts)

2.2 Usage Data

We automatically collect certain information when you use our service:

• Message history and communication logs
• Campaign performance data
• Contact interaction data
• Device information and IP address
• Usage patterns and preferences

2.3 WhatsApp Data

When you use our WhatsApp Business API integration, we collect:

• Message content (sent and received)
• Message status (sent, delivered, read)
• Contact phone numbers and names
• Webhook data from WhatsApp Business API

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our service
• To process and manage WhatsApp messages
• To manage your contacts and campaigns
• To send you notifications and updates
• To provide customer support
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Encrypted data transmission (SSL/TLS)
• Secure database storage
• Access controls and authentication
• Regular security audits
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. WhatsApp Business API Integration

Our service integrates with WhatsApp Business API to enable messaging functionality. When you use our service:

• Messages are sent and received through WhatsApp Business API
• We comply with WhatsApp's Business Policy and Terms of Service
• Message content is stored in our database for your records
• We do not share your message content with third parties without your consent
• You are responsible for ensuring compliance with WhatsApp's messaging policies

WhatsApp is a product of Meta Platforms, Inc. Your use of WhatsApp is also governed by Meta's Privacy Policy and Terms of Service.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf (e.g., hosting, analytics, customer support)
• WhatsApp/Meta: Message data is shared with WhatsApp Business API as necessary to provide messaging services
• Legal Requirements: We may disclose data if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of certain data processing activities
• Account Deletion: Delete your account and associated data

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Authenticate users and maintain session state
• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized experiences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

10. Children's Privacy

Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Compliance

We comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) - for EU users
• California Consumer Privacy Act (CCPA) - for California residents
• WhatsApp Business Policy requirements
• Other applicable regional data protection laws